Terms & Conditions- Superapp.co.in
Thank you for visiting www.Superapp.co.in or the Superapp mobile application (together the "Superapp”)- one of the Largest Cashback Site www.Superapp.co.in. The Cashback Service is operated by Pouring Pounds Ltd and/ or Pouring Pounds India Private Limited ("We", "Us", "Superapp" or “Our” where such expression shall unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns). By using the various services available on the Superapp Platform (“Services”), you consent to these terms, guidelines and supplemental terms provided to you for the Services that you use (collectively, “Terms”) and Superapp’s efforts to improve every User’s experience on the platform. Please read these terms and conditions ("Terms and Conditions" or "Agreement") carefully as they contain the legal terms and conditions that you agree to when you use the service provided by us through the Website and the App (“Platform”, “Website”).We will also notify our registered members of material changes (if any) to these terms and conditions by either sending a notice to the email address provided to us at the time of signing-up or by placing a pop-up on our website/mobile application(s). Be sure to visit this page periodically to review the most recent version of the Agreement.
Our membership is available through registration process after you submit certain requested information to Superapp. A user must read and click on the checkbox to accept the prevailing Terms and Conditions which the User needs to adhere to while availing Our services.
Please be aware that a member of Superapp is not allowed to run any paid ads on Google, Facebook or any other platform pointing to Superapp. If the member does not comply with this then it would result in immediate termination of his/her account.
3. Our Service:
Our Cashback Service allows users who register on the Platform ("Members") and therefore create an account with us ("Account") to earn cashback by making purchases from the retailers listed on Our Platform ("Retailers"). To qualify for cashback, the Retailer must confirm that the Member's purchase is tracked, genuine and successful (constituting a "Qualifying Transaction"), and your resulting cashback must be received by us (becoming “Cashback” as a result). The earned Cashback can be transferred directly to the bank accounts only after reaching the minimum limit of threshold set by Us.
A transaction is termed to be a qualified transaction where, the user is redirected by Superapp to the Retailer’s platform /Website making a valid and subsisting purchase afterwhich the Product/service is duly delivered, and the refund/return period has also expired.
In the event that the Retailers do not track a transaction using their affiliate tracking system, then such sales might not be paid to Superapp, and hence any due or expected cashback from these sales will also not be paid to the Member.
Our Reward program allows the registered users to earn Rewards by making purchases through Us and thereafter be redirected to the selective retailers, with whom, we have partnered and agreed to provide rewards instead of cashbacks. Earnings in the form of rewards cannot be transferred to the bank account of the user but can only be redeemed via gift cards or wallet, only after reaching the minimum limit of threshold set by Us.
Unique Referral Fee:
The Superapp Service also provides a unique referral fee to its Members where the Existing Members (referrer) gets 10% (Ten percent) cashback on each new Member's (referee) introduced by them in the manner provided on the Platform ("Qualifying Referral") as long as they remain a Member themselves. The referee, transacting at specific stores/retailers, may not make the referrer qualify for the 10% cashbacks. Please see Clause 5 below for details
Superapp complies to stringent laws of the land and the Members are obliged to stick to the lawful use of our website. We are persistent to enhance our referral programme and we retain the right to modify any referral programme terms at any time and without notice.
4. Becoming a Member:
If You are a natural person, (i) as a condition to Your use of the Platform, You must be 18 (eighteen) years of age or older; and (ii) by visiting the Platform or accepting these Terms and Conditions, You represent and warrant to Superapp that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Platform and agree to and abide by these Terms and Conditions; provided however that if You are a parent or legal guardian of a person younger than 18 (eighteen) years of age, You are permitted to access and use the Platform for the purposes of procuring the Services, on behalf of such persons. You must register for the Cashback Service using accurate and current information about yourself - including your correct name, address and any other requested details. If you are asked for, and provide, details of a bank account, UPI or other payment mode details through which you wish to receive the pay-outs (your "Cashback Receipt Method"), you (a) must ensure that you are, and remain, fully entitled to use that Cashback Receipt Method, and (b) confirm that you wish to receive cashback through that Cashback Receipt Method. You should keep this information updated through your Account. We reserve the right to discontinue or temporary put on hold any payment methods listed on Our site, be it UPI, Bank Transfer or Wallet/Gift Card.
Generation and collection of ‘Sensitive Personal Data or Information’ is in accordance with Information Technology Act, 2000 as amended from time to time and allied rules requires the User’s express consent.By clicking on the “I agree with Terms and Policy” button at the time of registration, the User provides affirming assent to such information generation and collection as required under applicable laws
Note that your Cashback Receipt Method (such as Bank Transfer, Gift Cards/ Wallets, UPI or other payment modes as We may introduce in the near future) provides a minimum Cashback threshold limit that a User needs to reach or attain in order to withdraw & receive Cashback through the opted Cashback Receipt Method.
Important: You must ensure that the email address and mobile number we hold for you is kept up-to-date and that you have full access to it - We will be sending you important updates via text messages & Emails , App Notifications and in some cases via WhatsApp. If you change your email address or mobile number, then you must change the details we hold for you on your Account.
5. Cashback/Reward and Referral Fees:
After a Member successfully completes a Qualifying Transaction, and once we have received the resulting Cashback/Reward for that Qualifying Transaction, we pass that Cashback/Reward to the Member through his/her Cashback Receipt Method.
Please note that there are various circumstances in which a transaction with a Retailer may not constitute a Qualifying Transaction, or Cashback/Rewards may not result from it. This is also true for a Qualifying Referral. The Member understands that all transactions made by him/her are not with us, but with the individual Retailer. Our help pages provide further information about these circumstances. Further, from time to time Retailers may increase or decrease the commission paid – in which case the cashback/Reward offer illustrated on our Platform may be incorrect/outdated. By default, your applicable transactions will be credited in line with the commission reported to us by the Retailer, which may be more or less than the advertised rate. We shall not be liable for any difference in the expected cashback/reward by the Member and the actual Cashback/reward received by the Member.
When we have traced a paying, Qualifying Transaction to your Account, we will credit your Account with a 'pending payment'. Once the Retailer confirms the transaction, the payment will be marked as 'validated' – this can take 90 days or more from the date of the purchase. If the goods are returned or the sale reversed or amended by any means, then the cashback/reward payment will not be made. Apart from the Retailer, it is also mandatory for the members to intimate Superapp about any returns or exchanges for which they might have earned cashback/reward unduly.
Whether a transaction shall qualify as a Qualifying Transaction (including cashback through a Qualifying Referral) shall be at the sole discretion of the Retailer or Us and the Member understands and agrees to the same. We shall not be held responsible if the Retailer fails to report a sale to us or does not qualify a transaction as Qualifying Transaction. Further, we shall not be responsible in the event due to some technical or other errors we cannot trace a sale back to the Member and does not qualify the transaction as a Qualifying Transaction or a Qualifying Referral for any reason whatsoever. Whilst we will endeavour to recuperate non-payments from the Retailer, the decision of ourselves, the Retailer or Retailer's tracking agent shall stand final. Whilst we will try and recuperate missing commissions, at any point as well as, we reserve the right not to chase missing commission claims, particularly where no purchase has been made.
Further, in the event that the Retailer feels that the purchase is not genuine for any reason whatsoever and we do not receive any Cashback/Rewards for the transaction, the Member will not receive any Cashback/Rewards.
When a Member sends us an enquiry on missing cashback/reward via raising a ticket, our system would check if the user had an exit click from our Platform for that store on the date mentioned by the user. If no exit clicks can be tracked, then the Member will be indicated that they did not click via our website to earn cashback/reward prior to the sale. All exit clicks to stores are saved in the database for cross reference on adding cashback/reward values. Where a commission enquiry has been successfully paid by a Retailer, you may receive a lower amount than expected; this is due to the amounts received by ourselves possibly being lower than the original claim. We do allow you to raise a query with us. If a Retailer still hasn't paid a manual commission claim after a period of six months, then we reserve the right to close the enquiry claim. All payment for Missing Cashback/Reward is only applicable in instances where the Retailer pays Superapp.
We reserve the right to reclaim or make balance adjustments accordingly where it has been established that any credit has been applied in error. This will include but is not limited to transactions where the credit is not genuinely due or payment for any credited transaction has not been received from a Retailer or its agencies and/or misuse or fraud. This can include transactions which are already marked as payable or validated in your Account, or for transactions which have already been paid over to you by Bank Transfer, Gift Cards/wallets, UPIs or any other payment modes as We may introduce from time to time. In all such incidences, Superapp has the right to recover all unduly paid cashback/rewards which the member is not entitled to earn, through legal proceedings.
The User while raising a pay-out request, shall ensure choosing the withdrawal method (Bank Transfer, Gift Card/wallet, UPIs, etc.) containing the correct credentials and if the customer provides incorrect details and we process the pay-out(s), we shall not bear any liability against the same. Such, negligence shall be seen as the User’s error.
There are various circumstances in which Cashback/Rewards will not be payable to the Member, and will be forfeited by us, these could be, without limitation:
where the cashback/reward payment that we receive is not attributed to a Qualifying Transaction or associated with an Account (such as where the Member is not logged-in to our Platform when making the relevant purchase)
the transaction to which the Cashback/reward relates is cancelled after it has been entered into (whether under the right of cancellation that applies to some sales made at a distance, or otherwise) the Cashback/Reward is attributed to a Member or Account that has been:
suspended by us under Clause 9 of this Agreement or for any other reason;
associated with any fraudulent activity or any breach of this Agreement;
Our help pages provide further information about these circumstances.
6. Your Account:
You can withdraw/redeem your validated cashback/rewards when you have attained the minimum cashback/reward threshold in your Account. In the event the Member decides to close the Account with us, and if at such time of closure, the validated Cashback/rewards in your account is less than the minimum threshold limit set for your account then the entire amount will be forfeited. If the validated Cashback/Reward in your account is touching or is more than the minimum threshold limit set for your account, then you can request payment of the same via any of the Cashback/Reward Receipt Methods.We have the discretion to forfeit any such validated balance showing on your Account for the reasons provided elsewhere in this Agreement.
7. Intellectual Property:
You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to the Platform (including the material which is contributed by Members or Retailers) are owned by, or licensed to, Us. Copying material from our portal may seem easy but is illegal and strict actions would be taken against the User/visitor under applicable laws.Therefore, no-one may copy, distribute, show in public or create any derivative work from the Platform, or any of the material which is found on the Platform unless properly licensed to do so by Us.
By uploading or including any material on the Platform, a Member expressly grants:
to Us a non-exclusive license (including the right to grant sub-licenses) to use, reproduce and distribute that material through our Cashback/Reward Service and any other interactive services through which we or our sub-licensee make the Cashback/Reward Service (or a service based on our service) available; and
to other Members (through us, under the license referred to in a. above), the non-exclusive, personal, non-transferable right to view the relevant material.
9. Our Role:
We are not a party to any transactions with Retailers, and are not the seller or supplier of any of the goods or services that they make available. Thus, we do not have any of the legal obligations that apply to the sellers of those goods or services.
Accordingly, we have no control over or responsibility for:
the quality, safety, or legality of those goods or services available from Retailers; or
whether the Retailer can or will supply and pass good title to any goods or services.
Members should exercise no lesser degree of caution in entering into transactions with Retailers than they would when entering into a similar transaction offline. To the extent that the Applicable Law permits, You release Us, Our Agents and employees from all liability arising out of or in connection with any transactions with Retailers, including (without limitation) all claims and demands relating to uncompleted or completed transactions with Retailers, or goods or services offered for sale or supply, or actually sold or supplied, through or in connection with any transactions with Retailers.
We reserve the right to suspend or terminate any Members access to our service, or parts of it, if in our reasonable view the said Member or Account appears to be in breach of any provision of this Agreement.
Members must not enter into, or attempt to enter into, any transaction with a Retailer or to gain Cashback/Rewards (a) by providing personal information of someone else, or a payment method which they are not entitled to use, (b) by deceptively or unfairly exploiting a Retailers’ offering including but not limited to creating fake or unauthorized referral links, or (c) in breach of any terms and conditions applied by Us or the Retailer to that transaction. We reserve the right to forfeit any pending payments or validated payments from the Member's Account in case of such misuse of our service by the Member.
It is each Member's obligation to ensure that any material posted by him/her or associated with his/her Account:
is not defamatory, offensive, or abusive or of an obscene, indecent or menacing nature;
is not intended or likely to cause needless annoyance, inconvenience or distress to any person;
does not contain any computer virus, macro virus, Trojan horse, worm, or anything else designed to interfere with, interrupt, or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority, or expropriate any system, data or personal information;
does not contravene the Applicable Law or regulation (including, but not limited to, laws governing consumer protection, distance selling, unfair competition, anti-discrimination, false advertising, information technology, copyright, trademark and privacy);
does not breach the rights of any person or entity (including any rights or expectations of privacy);
must be accurate and fair in relation to the feedbacks of Retailers
does not advertise any goods or services.
If You see or experience anything on Our Platform that appears to infringe any of the above requirements, We would like You to inform Us by using Our contact form.
Each Member acknowledges that we are entitled, but not obliged, to withdraw any material, which appears - based on information received from third parties or other Members - to be in breach of this Agreement.
11. Contact from third parties:
If anyone contacts Us in relation to material or transactions associated with You or your Account, then you agree:
to provide all reasonable information and assistance as required by Us,in connection with responding to that contact; and
to respond promptly and accurately to it, should We pass the message to You for a response.
12. Additional services:
We or Our partners may offer new or additional services through thise Platform from time to time. Your use of those services may be subject to additional terms and conditions, which you must comply with. Provided that those terms are notified to you on the Platform in an appropriate manner (as determined by us in our reasonable discretion) when you agree to take those services, any failure by you to comply with a material provision of the terms governing those services will amount to a breach of this Agreement.
13. Operation of our Cashback/Reward Service:
We reserve the right to withdraw, modify or suspend aspects of the Cashback/Reward Service, or the entirety of it, where we have legal, security, technical or commercial reasons to do so. We will endeavour to give You 30 (Thirty) days advance notice before taking such action, except where it is necessary to take earlier action for security reasons or because of technical difficulties which would otherwise adversely affect our service. There may also be times when the Cashback/Reward Service becomes inaccessible as a result of technical difficulties experienced by Us or on the Internet; We will, however, use reasonable skill and care to overcome these difficulties where they are within our control. Please note, however, that we cannot guarantee continuous access to the Cashback/Reward Services or any of the content that appears on it.
Nevertheless we shall inform the Users about service unavailability, system maintenance or server down on our Portal and shall keep such situations to arise to the bare minimum.
Nevertheless, We shall strive to ensure that any periods or situations such as service unavailability, system maintenance or server down would be pre-informed to the Member and shall strive to keep such situations to arise to the minimum in order to avoid the Members coming across any hurdles while availing Our services.
For security or other reasons, we may require you to change or update password or other information which facilitates access to the Cashback/Reward Service; however, we will never ask you for Your password via email, telephone, or any other means other than through the Platform. You are solely responsible for maintaining the confidentiality of your password and any additional identifying information.
14. Disclaimer and Limitation of Liability:
The content and material from or through the Platform are provided "as-is," "as available," with "all faults", and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability, non-infringement, freedom from error, and fitness for a particular purpose). The information and services may contain bugs, errors, problems or other limitations. We and Our affiliated parties have no liability whatsoever for Your use of any information or service, except as provided in sub-section 13(d). In particular, but not as a limitation thereof, We and Our affiliated parties are not liable for any indirect, special, incidental or consequential damages (including damages for loss of business, loss of profits, savings, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The negation and limitation of damages set forth above are fundamental elements of the basis of the agreement between Superapp and you. This Platform and the products, services, documents, content and materials and information presented would not be provided without such limitations. No advice or information, whether oral or written, obtained by You from Us through the Platform or otherwise shall create any warranty, representation or guarantee not expressly stated in this Agreement. All responsibility or liability for any damages caused by viruses contained within the electronic file containing a form or document is disclaimed.
We warrant that the Cashback/Reward Service will be provided with reasonable care and skill with the intention of meeting our specifications for the Cashback/Reward Service, but we cannot and do not guarantee that the Cashback/Reward Service will meet your requirements.
We shall be liable as expressly provided in this Agreement, but shall have no other obligation, duty or liability whatsoever in contract, tort (including negligence, breach of statutory duty and any other tort) or otherwise.
Limitation of Liability: Subject always to sub-Clause d. below, we shall be liable for direct loss or damage only, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise, and whether caused by its act or omission or that of its employees, agents or subcontractors. The aggregate liability of Superapp and the affiliated parties in connection with any claim arising out of or relating to the Platform and/or the products, information, documents and services provided herein or hereby shall not exceed Rs 500 and that amount shall be in lieu of all other remedies which you may have against us and any affiliated party to us.
We will not be liable to you or anyone else, whether in contract, tort (including negligence, breach of statutory duty or other tort) or otherwise
(A) for any loss of revenue, business, anticipated savings or profits; (B)any errors in or omissions from the Platform or any services or products obtainable therefrom; (C) the unavailability or interruption of the Platform or any features thereof; (D) your use of the Platform; (E) the content and materials contained on the Platform; (F) or any delay or failure in performance beyond our control or any of our affiliated parties.
for any indirect, special or consequential loss damage, costs or other claims, howsoever caused or arising, whether through non-supply or late supply of the Cashback Service or other non-performance of this Agreement or otherwise.
Except as expressly stated elsewhere in this Agreement, all representations, warranties, conditions and other terms, whether express or implied (by common law, statute, collaterally or otherwise) are hereby excluded, except in the case of fraud, or where such exclusion is not permitted by Applicable Law.
For the avoidance of doubt, we will not have liability to you or any other person in respect of material contributed by Members, transactions (or non-transactions) with Retailers, or any activity or communication relating to such material or transactions.
The provisions of this Clause 14 shall survive the termination or expiry of this Agreement.
15. Third Party Content:
Third party content and materials may appear on the Platform or may be accessible via hyperlinks from the Platform. We are not responsible for and assume no liability whatsoever for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content and materials appearing on the Platform or accessible via hyperlinks from the Platform.
You hereby expressly agree to receive communications by way of SMS, e-mails, WhatsApp notifications mobile app and browser notifications, and any other messages from time to time from Superapp relating to Services provided through the Website.
You agree to indemnify us against all liabilities, claims and expenses that may arise out of or in connection with (a) any breach of this Agreement by You or through Your Account, or (b) any transaction with a Retailer.
We reserve the right to assign this Agreement, and to assign or subcontract any or all of our rights and obligations under this Agreement, but will not do so in such a way as to reduce any guarantees you are given under this Agreement. You may not without our written consent assign or dispose of this Agreement, nor subcontract any of your rights and obligations under it.
19. Entire Agreement:
This Agreement is intended to contain your entire agreement with us relating to the Cashback/Reward Service; we believe it to be fair and reasonable. It replaces all earlier agreements and understandings with you relating to the Cashback/Reward Service, except for any fraud or fraudulent representation by either of us.
20. Changes to this Agreement:
We reserve the right to change this Agreement from time to time, and post the new version on the Cashback/Reward Service. When we do so, we will post the new version of the Agreement on the Cashback/Reward Service, and the new version of these terms and conditions will take effect, and will govern the Cashback/Reward Service and your relationship with us:
commencing no less than 3 (three) days after the date of posting (or such later date as We indicate in the relevant posting), if any of the changes is to an operative provision of this Agreement which is capable of adversely affecting You; if You do not wish to be governed by the new version of the Agreement, You may notify Us on or before the date when the new version of the Agreement is to take effect, and from that date You must cease to use Our service or
immediately upon the date of posting (or such later date as We indicate in the relevant posting), if the changes are not to operative provisions, or not capable of adversely affecting You - examples of which would include, without limitation, changes to contact details referred to, or the refinement of provisions that are already included, in this Agreement.
In the event that any term of this Agreement is held to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable. You and Superapp are independent contractors, and no agency, partnership, joint venture or employee-employer relationship is intended or created by this Agreement. Our failure to act with respect to a breach by You or others does not waive our right to act with respect to subsequent or similar breaches.
22. Governing Law:
This Agreement, and our relationship with you and each Member, is governed as per the Indian Laws. You and we each submit to the non-exclusive jurisdiction of the Indian courts in relation to disputes arising in connection with this Agreement.
23. Keeping this Agreement:
We don't separately file the individual Agreements entered into by Members when they register for the Cashback Service. You can access it at www.Superapp.co.in. Please make a durable copy of this Agreement by printing and/or saving a downloaded copy on your own computer. It is offered in English only.
You can reach us on 'email@example.com'
Adorbis Technology Pvt Ltd (as the case may be) ( We”, “Our”, “Superapp” or “Us”, where such expression shall unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns) own and/ or operate the website and mobile application Superapp.com (“Website”, “Our Website”, “Site”).
“Personal Information” shall have the same meaning as given in Rule 2(1)(i) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean Personal Information about that person relating to:
financial information such as bank accounts, credit and debit card details or other payment instrument details;
physical, physiological and mental health condition;
medical records and history;
information received by body corporate under lawful contract or otherwise;
visitor details as provided at the time of registration or thereafter; and
call data records.
“You”, “Your”, “Yourself” and “User” shall mean and refer to natural & legal individuals and legal entities/companies who visit and/or use the Services and will also include the individuals/entities/companies who avail the services by submission of details by some other person.
“Third Parties” refer to any website/application/web portal, company or individual apart from the User and Us.
“Services” shall mean the Website (https://Superapp.com/) and Mobile Application (Superapp) and contextual information transmitted to/ received from Users via various communication channels including but not limited to e-mail, SMS, WhatsApp, Notification, phone calls, website chat, IVR. We are primarily engaged in the business of providing web and App enabled cash back services. We currently operate under the brand name Superapp which primarily drive sales to the e-commerce websites which We have tied up with.
“User Information” shall mean Personal Information and Sensitive Personal Data or Information.
“Website” shall mean and refer to https://Superapp.com/, the “Application” and/ or “App” shall refer to the Superapp mobile application available on Android Play Store or iOS App Store. These shall be collectively referred to as the “Platform”
Section 43A of the Information Technology Act, 2000;
Regulation 4 of the SPI Rules; and
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 (“Intermediaries Guidelines”).
The type of information collected from the Users, including Sensitive Personal Data or Information;
The purpose, means and modes of usage of such information; and
How and to whom We will disclose such information
The User unequivocally agrees that this Policy and the aforementioned Terms and Conditions constitute a legally binding agreement between the User and Superapp, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by Superapp including the Services, and that the same shall be deemed to be incorporated into the Terms and Conditions, and shall be treated as part of the same.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Further, this document is published in accordance with the provisions of the SPI Rules and Intermediaries Guidelines.
The terms ‘Party’ and ‘Parties’ shall respectively be used to refer to the User and Superapp individually and collectively, as the context so requires.
The headings of each section in this Policy are only for the purpose of organizing the various provisions under this Policy in an orderly manner and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
The Parties expressly agree that subject to clause 13 of this Policy, Superapp retains the sole and exclusive right to amend or modify the Policy and the aforementioned Terms and Conditions without any prior permission or intimation to the User keeping in mind best practices and laws set by State/Central Government of India, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the Policy and Terms and Conditions and stay updated on their provisions and requirements. If the User continues to use the Services following such a change, the User will be deemed to have consented to any and all amendments/ modifications made to the Policy and Terms and Conditions. In so far as the User complies with the Policy and Terms and Conditions, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter, access and use the Services.
4. COLLECTION AND HANDLING OF PERSONAL INFORMATION
Privacy of the Parties is of prime importance to Us and all Services are strictly designed within the jurisdiction of laws defined by the Government of India.
Generally, the Services require us to know who you are so that we can meet your needs at the best. When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify You. Without prejudice to the generality of the above, information collected by Us from You may include (but is not limited to) the following:
Contact data (such as your email address and phone number);
User name and passwords;
Demographic data (such as your name, gender, age, your date of birth and your pin code);
Data regarding your usage of the services and other transactions made by or with you through the use of Services;
Information about your clicks on and from Superapp mobile device, web browser, web and mobile browsing patterns, retailer preferences
Your bank account information including name of the bank account, account number, IFSC code, bank branch or any other payment related information
Any other information that you voluntarily choose to provide to us (such as information shared by you with us through emails, calls or letters, your work details, home / work address, your family details, details about transactions done on ecommerce sites, screenshots of transactions, order IDs for transactions, alternate numbers and emails and various other information provided from time to time).
The information collected from You by Us shall constitute ‘Personal Information’ or ‘Sensitive Personal Data Information’ under the SPI Rules.
5. PRIVACY STATEMENTS
5.1. The User expressly agrees and acknowledges:
Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be considered as ‘Personal Information’ or ‘Sensitive Personal Data or Information’ for the purposes of this Policy.
That Superapp may automatically track information about the User based on the User’s IP address and the User’s behaviour on the Platform, and the User expressly consents to the same. The User is aware that this information may be used to conduct internal research on User demographics, interests, and behaviour, to enable Superapp to better understand, and cater to the interests of the Users. Further, the User is expressly made aware that such information may include the User’s computer & web browser information, the User’s IP address, mobile device details etc. The linkage between User’s IP address and User’s personally identifiable information may be shared with or disclosed to third parties in order to facilitate the provisions of the Services to You. The User hereby consents to the sharing of such information to such third parties as may be determined by Superapp from time to time. Further, we may also share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with third parties for market research and new feature development.
That any and all information pertaining to the User collected by Superapp, whether or not directly provided by the User to Superapp, including but not limited to personal correspondence such as emails or letters or SMS or WhatsApp Notification or calls, feedback from other users or third parties regarding the User’s activities or postings on the Platform, etc., may be collected and compiled by Superapp into a file/folder specifically created for/allotted to the User, and the User hereby expressly consents to the same.
Also, in order to keep You informed of Your activities on the Website We occasionally send You emails, SMS, WhatsApp Notification(s), App notifications and other marketing communication. These include Your transaction messages depicting Your Cashback earnings, referral messages depicting referrals Earningss, payment confirmations for payments to You and, important administrative messages and messages to confirm Your activities on the Website. These emails are not shared with anyone else apart from You.
We also send newsletters, WhatsApp Notifications, SMSs, App notifications, browser notification and other marketing campaigns that features some of our best ideas to help You save more. You may choose not to receive this marketing communication from Superapp by informing Us at any time.
We do not support spamming by our members and we explicitly prohibit it in our Terms and Conditions. If You would like to report an incident of spamming, please contact us so we can investigate and take suitable action.
That the contact information provided to Superapp may be used to send the User offers and promotions, whether or not based on the User’s previous interests, and the User hereby expressly consents to receiving the same. The User may choose to unsubscribe from promotional communications by clicking on the ‘unsubscribe’ link provided at the end of such promotional communication or by emailing Us on contact@Superapp.com
That Superapp may occasionally request the User to complete optional online surveys. These surveys may require the User to provide contact information and demographic information (like zip code, age, income bracket, sex, etc.). The User is aware that this information is used to improve/customise the Services for the benefit of the new & existing User(s) thereby providing all Users the relevant services that Superapp believes they might be interested in availing.
That Superapp may keep records of electronic communications and telephone calls received and made for support or other purposes for the purpose of administration of Services, customer support, research and development and for better assistance to Users.
That Superapp may occasionally request the User to write reviews for services availed of by the User from the Platform. The User is aware that such reviews will help potential Users of the Platform in availing the Services, and the User hereby expressly authorizes Superapp to publish any and all reviews written by the User on the Platform, along with the User’s name and certain contact details, for the benefit and use of other Users.
Nothing contained herein shall be deemed to compel Superapp to store, upload, publish, or display in any manner content/reviews/surveys/feedback submitted by the User, and the User hereby expressly authorizes Superapp to remove from the Platform any such content, review, survey, or feedback submitted by the User, without cause or being required to notify the User of the same.
Generation and collection of ‘Sensitive Personal Data or Information’ in accordance with Information Technology Act, 2000 as amended from time to time and allied rules requires the User’s express consent. By affirming assent to this Policy as well as clicking on the “I agree with Terms and Policy” button at the time of registration, the User provides consent to such generation and collection as required under applicable laws.
The User is responsible for ensuring that the accuracy of the information submitted to Superapp. The User may correct, delete inaccuracies, or amend information by contacting Superapp through email on contact@Superapp.com. Superapp will make utmost efforts to make requested changes in the databases as soon as reasonably practicable. If the User provides any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Superapp has reasonable grounds to suspect that the information provided by the User is untrue, inaccurate, out of date or incomplete, Superapp may, at its sole discretion, discontinue the provision of the Services to the said User as per the provisions laid down in the Terms and Conditions. There may be circumstances where We will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at contact@Superapp.com.
6. OUR USE OF YOUR INFORMATION
All the information provided to Superapp by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. Such information in its original form may be shared with any Third Parties in furtherance of the consent from the User as provided hereunder. You understand that Superapp may use certain information of Yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules for the following purposes:
providing you the Services;
taking product & Services feedback;
for offering new products or services and marketing of the Services;
for analysing software usage patterns for improving product design and utility;
for providing the services of generating alerts/reminders/SMS for offers and also for internal record.
for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes,
for sale or transfer of such research, statistical or intelligence data in a non-personally identifiable form to third parties and affiliates;
debugging customer support related issues; and
We may use your tracking information such as IP addresses, and or Device ID to help identify You and to gather broad demographic information.
The Users expressly agree and acknowledge that Superapp collects and stores the User’s Personal Information and/or Sensitive Personal Information in a secure cloud based platform which is provided by the User from time to time on the Platform or while using other Services.
The User is aware that this information will be used by Superapp to deliver its services and help customize/improve the Platform experience to be safer and easier but no personally identifiable information will be shared with any Third Party under any circumstances without User’s explicit consent unless directed by the law.
To government institutions/ authorities to the extent required:
under the laws, rules, and regulations and/ or under orders of any relevant judicial or quasi-judicial authority;
to protect and defend the rights or property of Superapp;
to fight fraud and credit risk;
to enforce Superapp’s Terms and Conditions applicable to the Users; or
when Superapp, in its sole discretion, deems it necessary in order to protect its rights or the rights of others.
If otherwise required by an order under any law for the time being in force including in response to enquiries by government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
However, We contract with third parties to serve ads on our behalf across the Internet and sometimes on this site. They may collect information about Your visits to Our website, and Your interaction with our products and services. They may also use information about Your visits to this and other websites to target advertisements for goods and services. This information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. Such third parties are not permitted to sell or share Your personally identifiable information as part of this process.
Google's use of the DoubleClick cookie enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet.
Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting Ads Settings.
7. CONFIDENTIALITY AND SECURITY
7.1. Your information is regarded as confidential and therefore shall not be divulged to any Third Parties, unless as provided hereunder and unless legally required to do so to the appropriate authorities, or if necessary, for providing the Services through the Platform.
7.2. Your Personal Information/Sensitive Personal Data is maintained by Us in an electronic form on our equipments, and on the equipments of our employees. Such information may also be converted to physical form from time to time.
7.3. People who can access your Personal Information
User Information will be processed by our employees, authorised staff, marketing agencies or agents, on a need to know basis, depending on the specific purposes for which the User Information have been collected by Us. Superapp may, therefore, retain and submit all such records to the relevant stakeholders.
7.4. Security Practices. We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside Superapp. We follow generally accepted industry standards to protect the User Information submitted to Us and information that We have accessed, including managerial, technical, operational and physical security control measures. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, We shall not be held liable for any loss whatsoever incurred by the User.
7.5. Measures We expect you to take: It is important that You also play a role in keeping Your User Information safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to figure out and never disclose Your password credentials to anyone else. In order to make Your account more secure, opt for setting a password comprising of letters, numbers or special characters. You are responsible for keeping this password confidential and for any use of Your account. If You use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide You on Our Platform.
7.6. Unauthorised use of User’s account. We do not undertake any liability for any unauthorized use of Your account and password. If you suspect any unauthorized use of your account, you must immediately notify Us by sending an email to contact@Superapp.com stating the grievance or the issue persisting.
7.7. Notwithstanding the above, Superapp is not responsible for the confidentiality, security or distribution of your Personal Information by third parties outside the scope of Our Agreement with such third parties. Further, Superapp shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Superapp including but not limited to the, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption.
8. RETENTION OF YOUR PERSONAL DATA
In accordance with applicable laws, We will use & retain the User Information for as long as necessary to satisfy the purposes for which such User Information was collected (as described in Section 4 above) or to comply with applicable legal requirements.
9. YOUR RIGHTS
9.1. Access to Personal Data.
You have the right to access, review and request a physical or electronic copy of information held about Us. You also have the right to request information on the source of your Personal Information/Sensitive Personal Information.
9.2. Additional rights (e.g. modification, deletion of Personal Data).
Where provided by law, you can
request deletion, the portability, correction or revision of your User Information;
limit the use and disclosure of your Personal Data; and
revoke consent to any of Our data processing activities. Provided that, We may be required to retain some of Your User Information after you have requested deletion, to satisfy our business legal or contractual obligations.
10. CHILDREN’S AND MINOR’S PRIVACY
We strongly encourage parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools can also prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Services are not intended for use by minors, but We respect the privacy of each individual who may inadvertently use the internet or the mobile application to avail our services.
11. CONSENT TO THIS POLICY
When You avail our Services on the Platform, a persistent cookie is placed on Your computer.
These cookies enables us to track any purchases You make with our participating retailers and in return We provide Cashbacks or Rewards to You. If You do not have such persistent cookies enabled on Your computer You will not be able to earn any Cashbacks or Rewards on Your online shopping via Our Platform.
Disabling/enabling cookies: You have the ability to accept or decline cookies by modifying the settings in Your browser. However, You may not be able to use all the interactive features of Our Platform if cookies are disabled.
Please note: If You disable the cookies in Your browser which are used to track Your purchases via Our Platform, You will not be able to earn Cashbacks or Rewards when You shop from our website.
There are a number of ways to manage cookies. If You use different computers at different locations, You will need to ensure that each browser is adjusted to suit Your cookie preferences.
You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:
Open 'Windows Explorer'
Click on the 'Search' button on the tool bar
Type "cookie" into the search box for 'Folders and Files'
Select 'My Computer' in the 'Look In' box
Click 'Search Now'
Double click on the folders that are found
'Select' any cookie file
Hit the 'Delete' button on your keyboard
If you are using any other browser, then you should select "cookies" in the "Help" function for information on where to find your cookie folder
If a User uses the Services after a notice of changes has been sent to such User or published on the Platform, such User hereby automatically provides his/her/its consent to the changed terms.
14. ADDRESS FOR PRIVACY QUESTIONS
Name: Ajay Galpathe, IT Manager
Adorbis Technology Private Limited,
C21 BDA Kohefiza Bhopal MP, India
All our members are expected to conduct their accounts without spamming our partner merchants or members of public. If we get complaints from our partner merchants about members who are spamming them in any way, we will terminate the offending members' account immediately.
If it is brought to our attention that any of our members is sending unsolicited emails or spamming in any way, we will take this seriously and investigate the issue, which may lead to suspension of the relevant members account or a complete ban of that member from our entire network of websites.